Shipping policy

Current delivery area

The initial pilot serves eligible United States addresses. Product availability and the delivery methods and charges shown at checkout depend on the selected item and destination.

Supplier-stock apparel and accessories

Supplier-stock products may be fulfilled from the United States or from an overseas supplier location. The fulfillment origin and current product-specific delivery estimate disclosed on the product page or before checkout apply to the selected item and destination. Only products with verified current stock and supplier estimates may display an orderable status. Overseas fulfillment can require more transit time and may be affected by carrier or customs processing; no blanket storewide delivery range applies.

Made-to-order products

Products identified before purchase as made to order require production before shipment. Production and carrier transit are separate. Both vary by the exact product and variant, blank-stock availability, quality-control reprints, current capacity, season, destination, and shipping method. The current product-specific estimate shown on the product page or at checkout controls for that selection; no blanket storewide delivery range applies.

Estimates, tracking, and split delivery

Delivery estimates are not guarantees when inventory, quality control, carriers, weather, holidays, customs, address issues, or events outside reasonable control cause delay. Tracking is provided when available after shipment. A label may appear before the carrier records movement. Products may be produced or shipped separately, so one order may arrive in more than one package or on different dates.

Charges and address accuracy

The available method and charge are shown at checkout for the selected product and destination. Customers must provide a complete and accurate address. Contact JSK Marketplace immediately about a correction; changes may not be possible after processing or production begins and cannot be made after shipment. Additional production, redirection, storage, failed-delivery, or reshipment costs caused by an incorrect customer-supplied address may be the customer's responsibility where permitted by law.

Questions and delivery problems

Email JSK Marketplace at jsk.iib@outlook.com with the order number and JSK Code when asking about delivery, tracking, an address issue, or a delayed shipment. Do not send payment-card or banking credentials by email.