Returns and refunds

Clear return, refund, and warranty guidance.

Request authorization before sending any item back. Return eligibility, time limits, shipping costs, and remedies vary by product. Review the applicable product details and return terms before ordering.

Ask about a return
Clear return, refund, and warranty guidance.

Review the process for requesting a return, exchange, or refund. Applicable terms are presented before payment.

Home and decor items: For home and decor items whose product pages state a 30-day return window, contact JSK Marketplace within 30 days of delivery to request authorization. Keep the item and its packaging until we provide return instructions. No restocking fee applies to eligible returns of those items. This does not change the separate clothing, e-bike, or made-to-order terms.

Home textiles: For items whose product pages state a 30-day return window, contact JSK Marketplace within 30 calendar days after delivery to request authorization. The item must be unused, in its original condition and packaging. Customer-paid return shipping applies unless the item is incorrect, damaged in transit, or defective; we will provide return instructions before you send it. Original outbound shipping charges are nonrefundable. Refunds follow inspection and approval. Product-specific exceptions remain on the individual listing.

Analog clocks: For clock listings that state a 30-day return window, contact JSK Marketplace within 30 days after delivery to request authorization and instructions before shipping anything back. The clock must be unused and in original condition, with its original invoice, and packed in a protective shipping box. For change-of-mind returns, the customer pays return shipping. If a clock arrives damaged or does not work, contact us promptly so we can coordinate the supplier-covered remedy. Refunds follow supplier inspection and approval. Product-specific exceptions remain on the individual listing.

Phone organizer: For this organizer's 30-day return window, contact JSK Marketplace within 30 days after delivery to request authorization and instructions before sending it back. Keep it unused, in original condition, with its original invoice and protective packaging. Customer-paid return shipping applies to change-of-mind returns. If it arrives damaged or incorrect, contact us promptly so we can coordinate a supplier-covered remedy. Refunds follow supplier inspection and approval.

Oops Wraps pet bandages: For Oops Wraps listings that state a 30-day return window, contact JSK Marketplace within 30 days after delivery to request return authorization. Keep the packs and packaging until we provide instructions, and do not send a return without approval. Refunds follow supplier inspection and approval. If the item arrives damaged or incorrect, contact us promptly with the order details and photos.

Sleep mask: For this mask’s 30-day return window, contact JSK Marketplace within 30 days after delivery to request authorization and instructions before sending it back. The mask and carry bag must be unused and in original condition, with the original invoice and protective packaging. Customer-paid return shipping applies to change-of-mind returns. If it arrives damaged or incorrect, contact us promptly so we can coordinate a supplier-covered remedy. Refunds follow supplier inspection and approval.

Clothing returns

You may request an authorized clothing return within seven calendar days after delivery. The item must be unworn, unwashed, unused, with original tags and packaging, and in resalable condition. The customer is responsible for return shipping unless the item is incorrect, materially damaged in transit, or defective. After inspection, an approved refund may be reduced by up to 20% when a restocking deduction applies and where permitted by law. Direct exchanges are not offered; request a return and place a new order for the preferred item. Do not ship a return until JSK Marketplace provides approval and return instructions.

Unused e-bike returns

You may request an authorized return within seven calendar days after delivery when the e-bike is unused, unassembled beyond what is reasonably needed to inspect it, complete, and in its original packaging. The customer is responsible for return shipping unless the item is incorrect, materially damaged in transit, or defective. Do not ship a return until JSK Marketplace provides approval and return instructions.

Damaged or incorrect items

Contact JSK Marketplace promptly and keep the packaging, labels, photographs, video, serial information, and delivery documentation. Severe visible package damage should be photographed and refused when the carrier permits. We may ask for additional evidence so the correct replacement-part, repair, return, or refund path can be confirmed.

Quality concerns during the first 30 days

We first work to resolve a verified quality issue with diagnosis, replacement parts, or another reasonable remedy. If a qualifying issue makes the e-bike unusable and cannot be resolved, an authorized return may be available within 30 days after delivery, subject to inspection and applicable law. Minor cosmetic marks that do not affect safe operation are reviewed case by case and do not automatically qualify for a full return.

Current e-bike limited warranty

Current component coverage is 12 months for the battery, motor, and controller; six months for the display, suspension, gears, handlebar, crank, charger, throttle, hubs, flywheel, and chain; and one month for lights, pedals, tires, brakes, and other listed components. Approved warranty support covers the applicable replacement part and its shipment. Claims require photographs or video and, when requested, the product serial number or component code. Water damage, improper use, unauthorized modification, ordinary wear, and damage unrelated to a covered defect are excluded.

Refund timing

Approved refunds are returned through the original payment method after the returned item is received and inspected when an inspection is required. Processing time can vary by payment provider. Nothing on this page limits rights that cannot legally be waived.

Order support

Include your order details

Include your order number, the product name or page link, a clear description of the issue, and supporting photographs where relevant. A JSK product code is optional.

sales@jskmarketplace.com