Returns and refunds
Request authorization before sending any item back. The guidance below applies to the current e-bike program; other departments may have different terms that will be shown before ordering.
Review the process for requesting a return, exchange, or refund. Applicable terms are presented before payment.
You may request an authorized return within seven calendar days after delivery when the e-bike is unused, unassembled beyond what is reasonably needed to inspect it, complete, and in its original packaging. The customer is responsible for return shipping unless the item is incorrect, materially damaged in transit, or defective. Do not ship a return until JSK Marketplace provides approval and return instructions.
Contact JSK Marketplace promptly and keep the packaging, labels, photographs, video, serial information, and delivery documentation. Severe visible package damage should be photographed and refused when the carrier permits. We may ask for additional evidence so the correct replacement-part, repair, return, or refund path can be confirmed.
We first work to resolve a verified quality issue with diagnosis, replacement parts, or another reasonable remedy. If a qualifying issue makes the e-bike unusable and cannot be resolved, an authorized return may be available within 30 days after delivery, subject to inspection and applicable law. Minor cosmetic marks that do not affect safe operation are reviewed case by case and do not automatically qualify for a full return.
Current component coverage is 12 months for the battery, motor, and controller; six months for the display, suspension, gears, handlebar, crank, charger, throttle, hubs, flywheel, and chain; and one month for lights, pedals, tires, brakes, and other listed components. Approved warranty support covers the applicable replacement part and its shipment. Claims require photographs or video and, when requested, the product serial number or component code. Water damage, improper use, unauthorized modification, ordinary wear, and damage unrelated to a covered defect are excluded.
Approved refunds are returned through the original payment method after the returned item is received and inspected when an inspection is required. Processing time can vary by payment provider. Nothing on this page limits rights that cannot legally be waived.
Order support
Send your order number, JSK Code, a clear description, and supporting photographs where relevant.
