Refund policy
Contact us before returning anything
Email JSK Marketplace at sales@jskmarketplace.com before sending any product back. Include the order number, JSK Code, item, reason, and clear photographs or video when the item is damaged, defective, incorrect, or incomplete. Keep the product, tags, packaging, labels, and delivery records while the request is reviewed. Do not ship a return until JSK Marketplace provides authorization and the correct return instructions.
Supplier-stock apparel and accessories
For a product identified before purchase as eligible supplier-stock apparel or an accessory, request return authorization within seven calendar days after tracking shows the final package in the order was delivered. An eligible item must be new, unworn, unused, unwashed, and unaltered, with all original tags, packaging, and SKU labels preserved. Products marked final sale, non-returnable, or subject to a different product-specific rule before purchase are excluded except where applicable law requires otherwise. After authorization, send the package within seven calendar days. Original shipping and handling charges are non-refundable. The customer pays return shipping unless the return results from a shipping error or an item that arrived damaged, defective, or incorrect. A return that does not meet the disclosed condition, packaging, authorization, or deadline requirements may be declined or may incur a restocking deduction of up to 20% where permitted by law. Exchanges are handled as an eligible return and a separate new order.
Made-to-order products
A product identified before purchase as made to order is produced for the submitted order. Ordinary returns or exchanges for preference, an unwanted item, or an incorrectly selected size, color, design, personalization, or address are not offered unless applicable law requires otherwise. Report a damaged, defective, incorrect, incomplete, or missing made-to-order item promptly and no later than 28 calendar days after delivery or the expected delivery date. If the evidence confirms a qualifying production defect, transit damage, incorrect item, or package lost beyond the applicable maximum delivery timeframe, JSK Marketplace will determine the available reprint, replacement, or refund remedy.
Damaged, defective, incorrect, or missing orders
Provide photographs of the product and packaging and a clear image of the shipping label. Minor color, crop, placement, texture, scale, or measurement variation that is normal for the disclosed manufacturing method is reviewed individually and is not automatically a defect. If tracking says delivered but the package cannot be found, check the delivery area, household members, neighbors where appropriate, and the carrier, then contact us promptly.
Refund timing
After any required return reaches the authorized location, inspection and processing generally take 5–7 business days. Approved refunds are returned to the original payment method. A bank or payment provider may require additional time to post the credit. Nothing in this policy limits rights that cannot legally be waived.